👋 Getting Started

Welcome to Knowby – your smart, simple way to create and share instructions. Not sure where to begin? These links will help you get up and running fast:

• What is Knowby?

• What is a Knowby Status?

• Public, Private, and Restricted Knowby

• Quick Start: Building Your First knowby

• How AI Transforms Videos into knowbys

• How to Contact Support for Faster Bug Resolution

👤 Account, Users & Teams

Learn how to create your organization, invite your team, and manage access with roles and permissions:

• Sign Up and create a new organisation

• Resetting your Knowby password

• Understanding user roles in Knowby Pro

• How to add a user to the organisation

• Dealing with an expired invitation

• Manage teams and restrict knowby access

➕ Creating & Editing

Create guides manually or let AI generate them for you. Learn to write clear steps, add media, and translate your content:

• How to Generate a knowby using AI

• Adding and Customising a Cover Image

• Writing Titles and Descriptions

• Setting the Estimated Completion Time

• Formatting Step Text

• Using Step Properties

• Editing Media in Steps

• Managing Steps with Thumbnails

• How to translate knowbys into multiple languages

• List of supported languages
  

👍 Approvals & Publishing

Review knowbys using structured approvals, then publish them privately or publicly. Perfect for official releases and compliance:

• Approving knowbys
  

👀 Viewing & Sharing

See how your users will view knowbys — online, offline, full-screen, or via links and QR codes:

• Using Knowby Pro app in offline mode

• Using Full-Screen Mode

• Enabling Dark Mode

• Using knowby for compliance management

• Sharing a knowby

• Sharing a public knowby

• Copy the embed code for your knowby to paste into an iframe

• QR code customisation
  

📜 Versions, Logs & Feedback

Track changes, restore previous versions, and collect team feedback:

• Knowby versioning: track and restore changes

• Knowby change log: track updates and edits

• Change the editor (author) of a knowby
  

⚙️ Settings & Security

Control your Knowby environment: from categories and branding to browser settings and SSO:

• Managing categories

• Managing your organisation settings

• Configure SSO with Entra ID for your Knowby organisation
  

🔍 Navigation & Filtering

Find what you need quickly using categories, filters, and search tools:

• Filter knowbys by category
  

Need more help – check out our support website for more helpful knowbys:

• Knowby Know-How