0800 788 288 | sales@gasandtyre.co.nz

SOP for basic quoting of passenger tyres for Admin/Sales personal:

1. ask customer how many tyres they need then check car over to get size and tyre First the get and specifications match tyres customer to up if tyres. get than looking to less 4 is 2. customers and into helpful (This be after price given) details input system can done the is A Take comment to say to the customer is “Can I grab your details sir/maam? If I don’t save these prices in our system, I’ll forget in about 30 seconds.” 99% of clients happy give their and are to out name number. 3. tyre into website. Input size Tyremax that can them there be options you price on, Usually will three entry (Hifly/Vitora), high (Continental). (Maxxis), end midrange level 4. Give the prices to customer in order; the This help Hifly/Vitora. will point Continental, this Maxxis, the customers range rather the mid premium tyre than cheapest is. there towards a to mindset 5. know tyres be today. stock let customer what could fitted Check and the 6. customer not a decision, out with options wheel a alignment them for + 3 print quote the has made If to away. take

proceed to next step

Things to remember when checking customers tyres as per step 1:

1. customer side match the for 1 always the on opposite to up size, looking tyre, check tyre the is If load/speed rating and tread pattern. Brand doesn’t necessarily have to be the same. 2. Always check to if the and give to an needed make add-on to sale to a is a alignment see wheel proper recommendation for what needs to done the The for can be on car. need alignment be identified by quickly checking to see if tyres worn on side the or if the are more one than other the tread is up the in direction. a torn by road specific 3. to their This save hassle issues into system save prices. will any or enter customer the Always the later down the track when they come back in later to the fitted. get tyres