Knowby
Sending Back A Proof
1
Step 1 of 6

Read the internal Front Messages to see any notes about where to send the proof.

If there are none, hit Reply or Reply All if multiple contacts are included in the chain.

2
Step 2 of 6

Craft your reply using the pre-typed email templates

The shortcut to bring up the list of templates is /template.

3
Step 3 of 6

Attached the emailable proof or proof document.

Hit send.

4
Step 4 of 6

Assign the email back to the Customer Service Team member who requested the artwork.

5
Step 5 of 6

Check off the artwork request in the artwork discussion thread

Be sure to unpin the request if it is pinned.

6
Step 6 of 6

Proceed to the next request.