If you have an iPhone

• The model is iPhone 7 or later/ iPhone SE (2nd Gen)
• It is not an iPad, which do not have NFC
• It is running iOS 15 or later

If you have an Android phone

• It supports NFC (You can use contactless Payments with Google or Samsung Pay)
• You can install apps from the Google Play Store
• It is running Android 13 or later

Common Tenant Issues

• Not being able to Login to app
• Not knowing where NFC Antenna is (Explained below)
• Not holding phone Long enough
• Not holding phone still until blue check mark is received
• Not establishing connection (Completely close app & try again)
• Case on phone causing issues (Remove Case)

Iphone Issues Explain

• Antenna is always located the same on Iphone models
• Hold the top left of the phone to cover the bottom half of circle on the lock
• If not connection is established, Close app completely and try again
• If issues continue, hold phone on lock then tap Open/Close with NFC
• Thick Cases can cause connection issue

Android

• Antenna locations on Android phones change depending on the model
• Best starting point is to start with the top of the phone at the bottom of the circle
• Slowly move phone up unit it Vibrates
• If Wrong Code Error, Try to tap Open/Close with NFC where it vibrated and hold still under blue check mark received