Categories group related knowbys, so people can filter and find the right guide faster. You assign a category when you publish a knowby — click ⋯ on its card and select Publish.

Good to know: If you don’t see a Categories step, your organisation has no categories yet. An Admin needs to create them first — see the “Create and manage categories” guide.

On the Categories step, select a category or subcategory — your choice saves automatically. Then continue and complete the approval to publish.

Tip: Selecting a category doesn’t select its subcategories — tick each one you need. Already published? Click ⋯ and select Unpublish first.

To find knowbys by category, click Category next to the sorting options on the home screen and pick one — only matching knowbys are shown.

Good to know: If nothing shows up, there are no knowbys in that category on the screen you’re viewing.

To clear the filter, deselect the category in the Category menu or click Clear.