Make a knowby publicly viewable

A public knowby opens for anyone with the link — no Knowby account or sign-in needed. Use it to share instructions with customers, contractors or partners, on your website, or through QR codes on equipment.

Step 1 of 6

A Public knowby opens for anyone with the link – no Knowby account, no sign-in (an Internal knowby only opens for people signed in to your organisation). To share a public knowby, open Knowby Details – you'll see Public (Anyone on the web) under the title – go to Link, choose Public Link and click Copy. Paste the link into any browser and the knowby opens straight away.

Good for: customer instructions, contractor inductions, guides on your website, QR codes stuck on machines.

Watch out: anyone who has the link can see it, so don't make a knowby public if it contains internal or sensitive information. Public views are charged per view.

Step 2 of 6

Public knowbys have a Public label on their card, so you can spot them on the home screen.

Step 3 of 6

Access is set when you publish. If the knowby is already published, open Knowby Details and click Unpublish, then confirm. It moves to My drafts.

Step 4 of 6

On the draft card open ⋯ > Publish. In the Access step choose Public (Anyone on the web), click OK in the pop-up, then Next and Publish. The card shows Processing... while it publishes.

Tip: it can take up to 15 minutes before the knowby appears on the public website.

Step 5 of 6

Open Knowby Details. Under the title you'll see Public (Anyone on the web). In Link and QR Code you can now switch to Public Link / Public QR Code, and Embed Code becomes available.

Step 6 of 6

To share, click the share icon on the card > Share Link > Public link. The link is copied — send it to anyone.