iControl User Guide

The iControl dashboard lets you manage all your imei services and easily request changes to any service directly through the portal. This user guide will run you through the steps to manage your services.

Step 1 of 13

Search

Search Service allows you to search for an active service via:

Username
Mobile number
SIM number
Account (if have multiple accounts)
Service Type

Step 2 of 13

Service Details

Details

Full visibility to review the user’s details on the left side bar.

Service Information

Allows you to see more comprehensive information on the plan and activation details.

Network Access

Provides visibility on what is enabled for the service.

Step 3 of 13

Actions

Right hand panel allows you to submit a request to make changes to a service such as update user details, suspend or cancel a service.

If your request doesn’t fit the listed categories, use Other Request to provide details. This links to the service and creates a record of the change.

Note: After submitting a request, a case number will appear and you will receive an automated confirmation email with it.

Step 4 of 13

Example

Enable International Roaming

Select from available plans and packs to activate.

Pass Type shows included features.

Check eligible countries to confirm coverage.

Update provisioning dates for activation.

Note: Choosing a future date ensures roaming is deactivated with email notifications sent upon activation and deactivation.

Step 5 of 13

Example

Enable International Roaming

Ensure you review the inclusions of that plan and countries included in the various zones. (this information is included in the confirmation email to all recipients included in the address field above)

Step 6 of 13

Plans & Packs

This provides an overview of all plans and packs provisioned for the service, including the subscription name, type, and any add-ons like IDD packs or roaming passes.

Step 7 of 13

Custom Fields

Track various free text fields.

This lets you track extra information related to the service, such as the end user’s email address and cost center or business unit details.

Step 8 of 13

History

Asset Request History

All changes to access, cases, services, and network history submitted through iControl are displayed here and also feed into our Intelligence Dashboard reporting.

Step 9 of 13

History cont'd

Service & Network History

Provides historical updates on device changes or network access modifications.

Step 10 of 13

History cont'd

Custom Field History

Tracks changes related to the custom field including who updated those details.

Step 11 of 13

Device Details

Device Information

Presents information related to the SIM Card. If the device was purchased through imei, its purchase date, age, and warranty status will be displayed.

Step 12 of 13