Knowby
Contractor Management - A Guide for Managers
This guide outlines key manager responsibilities for effective contractor management, minimizing risks, and ensuring compliance with our safety standards and workplace obligations.
This guide outlines key manager responsibilities for effective contractor management, minimizing risks, and ensuring compliance with our safety standards and workplace obligations.
1
Step 1 of 14
<p>
 <span>Prior to
     engaging a contractor, evaluate the contractor according to the risks
     associated with the services to be delivered. Consider factors like
     construction activities, confined space entry, work at heights, electrical work, and use of hazardous
     substances.&nbsp;</span><br></p>

Prior to engaging a contractor, evaluate the contractor according to the risks associated with the services to be delivered. Consider factors like construction activities, confined space entry, work at heights, electrical work, and use of hazardous substances. 

2
Step 2 of 14
<p>Before
     selection, ensure the contractor completes the Contractor Evaluation questionnaire in SINE Pro.
     This is included in the Finance New Supplier workflow and assesses their HSE (Health, Safety, &amp; Environment)
     capabilities, insurance coverage, licensing, and Safe Work Method
     Statements (SWMS). Check with the HSE Manager if you are unsure if a company is an approved contractor.</p><blockquote><p><strong>NOTE:</strong> Link to&nbsp;<a class="e-rte-anchor" href="https://sine.co/wf/LpH4uyYh" title="https://sine.co/wf/LpH4uyYh" target="_blank" aria-label="Open in new window">Contract Service Provider Evaluation</a></p></blockquote>

Before selection, ensure the contractor completes the Contractor Evaluation questionnaire in SINE Pro. This is included in the Finance New Supplier workflow and assesses their HSE (Health, Safety, & Environment) capabilities, insurance coverage, licensing, and Safe Work Method Statements (SWMS). Check with the HSE Manager if you are unsure if a company is an approved contractor.

NOTE: Link to Contract Service Provider Evaluation

3
Step 3 of 14
<p>For construction projects valued at $350,000 or more, a Principal Contractor must be appointed. They must prepare an HS Management Plan, manage SWMS, and ensure all subcontractors complete construction induction training.</p>

For construction projects valued at $350,000 or more, a Principal Contractor must be appointed. They must prepare an HS Management Plan, manage SWMS, and ensure all subcontractors complete construction induction training.

4
Step 4 of 14
<p><span>If&nbsp;</span>a Principal
     Contractor is appointed, review their HS Management Plan BEFORE work
     commences. Ensure it includes key elements: names of responsible
     personnel, consultation arrangements, incident management, site-specific
     rules, and SWMS management.</p>

If a Principal Contractor is appointed, review their HS Management Plan BEFORE work commences. Ensure it includes key elements: names of responsible personnel, consultation arrangements, incident management, site-specific rules, and SWMS management.

5
Step 5 of 14
<p>Ensure ALL
     contractors complete the DCA Contractor Health &amp; Safety Induction via
     SINE before they start any work. Also, you must provide a
     site-specific induction to familiarize them with the site, hazards, and
     emergency procedures.</p><blockquote><p><strong>NOTE:</strong> Link to&nbsp;<a class="e-rte-anchor" href="https://sine.co/wf/rgYC6Uzr" title="https://sine.co/wf/rgYC6Uzr" target="_blank" aria-label="Open in new window">Contractor Induction</a></p></blockquote>

Ensure ALL contractors complete the DCA Contractor Health & Safety Induction via SINE before they start any work. Also, you must provide a site-specific induction to familiarize them with the site, hazards, and emergency procedures.

NOTE: Link to Contractor Induction

6
Step 6 of 14
<p>Before work
     begins, VERIFY that contractors have a relevant Safe Work Method
     Statement (SWMS) for high-risk activities. Confirm the SWMS is
     site-specific and that workers understand its requirements.</p><blockquote><p><strong>NOTE:&nbsp;</strong>A SWMS is a documented risk assessment tool that breaks down high-risk work steps, identifies hazards, and outlines control measures. Refer to&nbsp;<a class="e-rte-anchor" href="https://www.worksafe.vic.gov.au/safe-work-method-statements-swms" title="https://www.worksafe.vic.gov.au/safe-work-method-statements-swms" target="_blank" aria-label="Open in new window">WorkSafe SWMS guidance</a>.</p></blockquote>

Before work begins, VERIFY that contractors have a relevant Safe Work Method Statement (SWMS) for high-risk activities. Confirm the SWMS is site-specific and that workers understand its requirements.

NOTE: A SWMS is a documented risk assessment tool that breaks down high-risk work steps, identifies hazards, and outlines control measures. Refer to WorkSafe SWMS guidance.

7
Step 7 of 14
<p>Ensure
     contractors obtain the required Permit to Work (PTW) BEFORE commencing
     high-risk activities including confined space entry, work at heights, hot work, fire services impairment or excavation work. Only authorised permit issuers can approve PTW. Contact Engineering team for assistance.&nbsp;</p>

Ensure contractors obtain the required Permit to Work (PTW) BEFORE commencing high-risk activities including confined space entry, work at heights, hot work, fire services impairment or excavation work. Only authorised permit issuers can approve PTW. Contact Engineering team for assistance. 

8
Step 8 of 14
<p>Enforce the sign-in/sign-out process using the SINE Pro app or iPad. This helps
     track who is on-site, ensure inductions are current, and manage
     emergencies. You will receive an alert when a contractor signs in and must
     arrange to meet.</p>

Enforce the sign-in/sign-out process using the SINE Pro app or iPad. This helps track who is on-site, ensure inductions are current, and manage emergencies. You will receive an alert when a contractor signs in and must arrange to meet.

9
Step 9 of 14
<p>Regularly
     monitor contractors and their work practices. For major service contractor, you must formalise inspections using the Contractor
     Inspection Checklist in Myosh.</p><p>If a contractor fails to comply with HSE requirements, issue a non-conformance report. Document the issue in Myosh and follow up to ensure corrective actions are implemented.</p><blockquote><p><strong>Refer</strong>: <a class="e-rte-anchor" href="https://knowby.pro/view/16e5a096-9c84-4885-a6bd-08b0ed0c0ec6" title="https://knowby.pro/view/16e5a096-9c84-4885-a6bd-08b0ed0c0ec6" target="_blank" aria-label="Open in new window">myosh - Inspections</a>.<br></p></blockquote>

Regularly monitor contractors and their work practices. For major service contractor, you must formalise inspections using the Contractor Inspection Checklist in Myosh.

If a contractor fails to comply with HSE requirements, issue a non-conformance report. Document the issue in Myosh and follow up to ensure corrective actions are implemented.

Refer: myosh - Inspections.

10
Step 10 of 14
<p>Maintain open
     communication with contractors. Consult with them on safety matters,
     address any concerns they raise, and ensure they are aware of site rules
     and emergency procedures. Keep records of these consultations (e.g., diary
     notes, emails).</p>

Maintain open communication with contractors. Consult with them on safety matters, address any concerns they raise, and ensure they are aware of site rules and emergency procedures. Keep records of these consultations (e.g., diary notes, emails).

11
Step 11 of 14
<p>Contractors
     must report ALL incidents and injuries to you immediately. Investigate
     incidents to identify root causes and implement preventative measures.
     Document the incident in Myosh.</p><blockquote><p><strong>Refer:&nbsp;</strong><a class="e-rte-anchor" href="https://knowby.pro/view/0c985760-384a-4b7d-bf53-410532bf50fd" title="https://knowby.pro/view/0c985760-384a-4b7d-bf53-410532bf50fd" target="_blank" aria-label="Open in new window">myosh - Incident Reporting</a>.</p></blockquote>

Contractors must report ALL incidents and injuries to you immediately. Investigate incidents to identify root causes and implement preventative measures. Document the incident in Myosh.

Refer: myosh - Incident Reporting.

12
Step 12 of 14
<p>Ensure
     contractors are aware of site-specific emergency procedures, evacuation      routes, and alarm signals. They must know who the Chief Fire Warden is and      how to contact them.</p><blockquote><p><strong>Refer</strong>: <a class="e-rte-anchor" href="https://knowby.pro/view/e002a2c4-9f43-4a29-95eb-76041f505856" title="https://knowby.pro/view/e002a2c4-9f43-4a29-95eb-76041f505856" target="_blank" aria-label="Open in new window">Emergency Procedures Quick Guide</a>.</p></blockquote>

Ensure contractors are aware of site-specific emergency procedures, evacuation routes, and alarm signals. They must know who the Chief Fire Warden is and how to contact them.

Refer: Emergency Procedures Quick Guide.

14
Step 14 of 14
<p>Approved Contractors:&nbsp;Always engage contractors pre-approved in the SINE Pro system.</p><p>SWMS:&nbsp;Confirm contractors have a site-specific SWMS for all high-risk work.</p><p>Permits:&nbsp;Ensure required PTW are in place&nbsp;before&nbsp;high-risk work commences.</p><p>Monitor: Conduct regular site inspections and address any non-conformances promptly.</p><p>Communicate and Consult:&nbsp;Maintain open communication on all safety matters.</p><p>Incident Reporting:&nbsp;Ensure contractors report all incidents and injuries immediately.</p><p>Sign-In/Out:&nbsp;Verify contractors check in and out using the SINE Pro app.</p>

Approved Contractors: Always engage contractors pre-approved in the SINE Pro system.

SWMS: Confirm contractors have a site-specific SWMS for all high-risk work.

Permits: Ensure required PTW are in place before high-risk work commences.

Monitor: Conduct regular site inspections and address any non-conformances promptly.

Communicate and Consult: Maintain open communication on all safety matters.

Incident Reporting: Ensure contractors report all incidents and injuries immediately.

Sign-In/Out: Verify contractors check in and out using the SINE Pro app.