Knowby GMG
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High Level Process Map for Managing a Product Upgrade
This guide focuses on the upgrade process and assumes the system has already been deployed and is in use.
This guide focuses on the upgrade process and assumes the system has already been deployed and is in use.
1
Step 1 of 7

Product Upgrade Notification

  • Updated detailed product specifications
  • Functional description of new functionality
  • Rectified known software/hardware issues
  • New issues identified and potential work-arounds
  • Updated Operation and Maintenance manual
  • Propose End user validation plan
2
Step 2 of 7

Impact Analysis

  • Technical Evaluation and Cost benefit
  • Safety Impact Analysis; Review new/changed functionalities for safety impact and identify changes to current controls, additional controls, training requirements
3
Step 3 of 7

Planning and Assurance

  • Conduct OPS development process assurance
  • Prepare installation and commissioning plans
  • Update test and validation plans- Prepare Training Plans
  • Update Operations and Maintenance procedures
4
Step 4 of 7

Testing and Evaluation

  • Perform installation and commissioning activities
  • Conduct test and validation
5
Step 5 of 7

Implementation and Handover

  • Handover process from implementation to operational teams
  • Workforce training- Roll-out of modified procedures
  • Updates to changes on maintenance tactics and planning
  • Sandbox/offline testing
6
Step 6 of 7

Monitoring

  • Verify implemented change, identify any gaps/improvement needs
7
Step 7 of 7
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