Knowby Sculptform
Knowby
Customer Deposit/Payment Process - Sculptform US & UK (XERO)
We have to pay VAT on the customer deposit payment so processing the deposit amount in UK will be different for Sculptform UK
We have to pay VAT on the customer deposit payment so processing the deposit amount in UK will be different for Sculptform UK
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Step 1 of 11
<h1>Xero Direct Deposit Processing SFM US: Chase Account …6629</h1><p></p><p>Click Chase bank account &amp; in the Reconcile or Bank statement tab, you will see the new bank feed transactions.</p><p></p><h2></h2><p></p>

Xero Direct Deposit Processing SFM US: Chase Account …6629

Click Chase bank account & in the Reconcile or Bank statement tab, you will see the new bank feed transactions.

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<h2>Recording Direct Deposits (BOQ/SO that have not yet been invoiced in Salesforce)</h2><p></p><p>1. Review the transaction details</p><p>• Click More Details, as the BOQ/SO number may appear there.</p><p>2. Verify the payment details in Salesforce</p><p></p><p>3. Record the transaction in Xero:</p><ul><li><p><strong>Who:</strong> Company name</p></li><li><p><strong>What:</strong> <em>2‑8832 Customer Deposit SF</em></p></li><li><p><strong>Why:</strong> Enter <strong>“BOQ #<em>” or “SO #</em>” </strong><em>Do not use “INV” since it has not been invoiced yet.4</em></p></li></ul><p><em>4.</em>Click <strong>OK</strong></p><p></p><p>Record/Update the Received Payment in Salesforce &amp;&nbsp;Direct Deposit - EFT File"</p><p></p>

Recording Direct Deposits (BOQ/SO that have not yet been invoiced in Salesforce)

1. Review the transaction details

• Click More Details, as the BOQ/SO number may appear there.

2. Verify the payment details in Salesforce

3. Record the transaction in Xero:

  • Who: Company name

  • What: 2‑8832 Customer Deposit SF

  • Why: Enter “BOQ #” or “SO #Do not use “INV” since it has not been invoiced yet.4

4.Click OK

Record/Update the Received Payment in Salesforce & Direct Deposit - EFT File"

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<h3><strong>Recording Direct Deposits (DEBTORS)</strong></h3><p></p><p>The order has been <strong>invoiced in Salesforce (SF), recorded in Xero</strong>, and is currently listed under ‘Awaiting Payment</p>

Recording Direct Deposits (DEBTORS)

The order has been invoiced in Salesforce (SF), recorded in Xero, and is currently listed under ‘Awaiting Payment

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<h1><strong>Received payment from DEBTORS.</strong></h1><ul><li><p>Xero often <strong>automatically matches</strong> the deposit with an existing transaction.</p></li><li><p>However, <strong>do NOT click OK immediately.</strong></p></li><li><p>Always review the details to ensure the match is correct.</p></li></ul><p>1. Open the transaction</p><ul><li><p>When Xero suggests a match, click <strong>Find &amp; Match.</strong></p></li></ul><p>2. Review the possible matches</p><p>You will see:</p><ul><li><p>Transactions that Xero believes match the deposit</p></li><li><p>Or, if there is no automatic match, you can manually tick the correct transactions</p></li></ul><p><strong>Note - Remote Online Deposit</strong> refers to a payment received by cheque, deposited by Tami–US team.</p><ul><li><p>If you’re unsure about a specific deposit, always ask Tami for confirmation.</p></li></ul><p>3. Check for discrepancies</p><p>Sometimes the deposit won’t match due to:</p><ul><li><p>Bank fees</p></li><li><p>Cents/rounding differences</p></li><li><p>Multiple invoices included in one deposit</p></li></ul><p>4. If there is a small variation</p><p>Create a credit note or bank fee entry so that the deposit amount exactly matches.</p><p>This allows Xero to reconcile properly.</p><p></p><p>5. Reconcile</p><ul><li><p>Once everything matches: Click <strong>Reconcile </strong>or</p></li><li><p>Click OK (only when you’re confident the match is correct from Xero but always check)</p></li></ul><p></p>

Received payment from DEBTORS.

  • Xero often automatically matches the deposit with an existing transaction.

  • However, do NOT click OK immediately.

  • Always review the details to ensure the match is correct.

1. Open the transaction

  • When Xero suggests a match, click Find & Match.

2. Review the possible matches

You will see:

  • Transactions that Xero believes match the deposit

  • Or, if there is no automatic match, you can manually tick the correct transactions

Note - Remote Online Deposit refers to a payment received by cheque, deposited by Tami–US team.

  • If you’re unsure about a specific deposit, always ask Tami for confirmation.

3. Check for discrepancies

Sometimes the deposit won’t match due to:

  • Bank fees

  • Cents/rounding differences

  • Multiple invoices included in one deposit

4. If there is a small variation

Create a credit note or bank fee entry so that the deposit amount exactly matches.

This allows Xero to reconcile properly.

5. Reconcile

  • Once everything matches: Click Reconcile or

  • Click OK (only when you’re confident the match is correct from Xero but always check)

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Step 5 of 11
<h1><strong>Creating a Credit Note for Bank Fees in Xero</strong></h1><p></p><p>Sometimes a deposit won’t match exactly because of a bank fee or a small variation.</p><p>To fix this, create a Credit Note so the deposit can be matched properly.</p><p></p><p><strong>To Create a Credit Note</strong></p><p>Go to Business → Invoices</p><p>Click “New Credit Note”</p><p><strong>Enter the details:</strong></p><p>Contact: Select the same customer</p><p>Description: Bank Fee</p><p>Account: Select the appropriate fee/expense account</p><p>Amount: Enter the bank fee amount</p><p>Approve the credit note.</p><p></p><h3><strong>Match and Reconcile the Deposit</strong></h3><p>After creating the credit note:</p><ol><li><p>Return to <strong>Bank Accounts → Bank Feeds</strong></p></li><li><p>Click <strong>Find &amp; Match</strong> on the deposit</p></li><li><p>Tick:</p><ul><li><p>The original invoice(s), and</p></li><li><p>The <strong>credit note</strong> you just created</p></li></ul></li><li><p>Ensure the total matches the deposit amount exactly</p></li><li><p>Click <strong>Reconcile</strong></p></li></ol><p></p>

Creating a Credit Note for Bank Fees in Xero

Sometimes a deposit won’t match exactly because of a bank fee or a small variation.

To fix this, create a Credit Note so the deposit can be matched properly.

To Create a Credit Note

Go to Business → Invoices

Click “New Credit Note”

Enter the details:

Contact: Select the same customer

Description: Bank Fee

Account: Select the appropriate fee/expense account

Amount: Enter the bank fee amount

Approve the credit note.

Match and Reconcile the Deposit

After creating the credit note:

  1. Return to Bank Accounts → Bank Feeds

  2. Click Find & Match on the deposit

  3. Tick:

    • The original invoice(s), and

    • The credit note you just created

  4. Ensure the total matches the deposit amount exactly

  5. Click Reconcile

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Step 6 of 11
<p><strong>Credit Card Payments Received via Xero (Stripe)</strong></p><p></p><p>Credit Card Payments Appear at the Account Transactions tab when a customer pays using the Xero credit card payment link (Stripe):</p><ul><li><p>The payment will show up on the bank statement as 3 separate Stripe transactions.</p></li><li><p>It usually takes 3–5 banking days before these Stripe deposits <strong>appear in the Xero bank feeds/Reconcile tab.</strong></p></li></ul><p><strong>Once the deposit appears at the Bank feeds:</strong></p><p>You will see “<strong>STRIPE</strong>” in the payee reference with the net amount received</p><p>(This amount is after Stripe fees).</p><p></p><p>Xero will typically automatically match the Stripe deposit to these 3 transactions.</p><ul><li><p>Click <strong>Find &amp; Match</strong>: review the matched invoice(s)</p></li><li><p>If correct, click OK to reconcile</p></li></ul><p>Always verify the match before clicking OK, as Stripe fees can cause variations.</p><p></p><p>Record/Update internal records:</p><ul><li><p><strong>SF</strong> &amp; <strong>Direct Deposit – EFT file</strong>: enter the <strong>exact order/invoice amount</strong>, not the net Stripe deposit amount</p></li></ul><p></p>

Credit Card Payments Received via Xero (Stripe)

Credit Card Payments Appear at the Account Transactions tab when a customer pays using the Xero credit card payment link (Stripe):

  • The payment will show up on the bank statement as 3 separate Stripe transactions.

  • It usually takes 3–5 banking days before these Stripe deposits appear in the Xero bank feeds/Reconcile tab.

Once the deposit appears at the Bank feeds:

You will see “STRIPE” in the payee reference with the net amount received

(This amount is after Stripe fees).

Xero will typically automatically match the Stripe deposit to these 3 transactions.

  • Click Find & Match: review the matched invoice(s)

  • If correct, click OK to reconcile

Always verify the match before clicking OK, as Stripe fees can cause variations.

Record/Update internal records:

  • SF & Direct Deposit – EFT file: enter the exact order/invoice amount, not the net Stripe deposit amount

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<h1><strong>Xero Direct Deposit Processing SFM UK:&nbsp;</strong>SCULPTFORM LTD (30-54-66 • 46027568)</h1><p></p><p>When a received payment appears in the bank feeds:</p><p>Record/update the payment in:</p><ul><li><p>Salesforce - Same process as AU </p></li><li><p>Direct Deposit – EFT file</p></li><li><p>Process in Xero</p></li></ul><p>-All Sculptform UK payments must first have invoices created by Sabi before reconciliation can be done at the XERO Bank Feeds.&nbsp;Because UK transactions require specific handling due to <strong>UK tax rules</strong>.</p>

Xero Direct Deposit Processing SFM UK: SCULPTFORM LTD (30-54-66 • 46027568)

When a received payment appears in the bank feeds:

Record/update the payment in:

  • Salesforce - Same process as AU

  • Direct Deposit – EFT file

  • Process in Xero

-All Sculptform UK payments must first have invoices created by Sabi before reconciliation can be done at the XERO Bank Feeds. Because UK transactions require specific handling due to UK tax rules.

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<p></p>

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<p>Fill out the details as per attached.&nbsp;</p><p>*Invoice date - Deposit received date</p><p>*Due Date -Deposit received Date&nbsp;</p><p>*VAT - 20%</p><p>*Reference - Put the SF SO Number E.g. 17395</p><p>Click save/Approve</p>

Fill out the details as per attached. 

*Invoice date - Deposit received date

*Due Date -Deposit received Date 

*VAT - 20%

*Reference - Put the SF SO Number E.g. 17395

Click save/Approve

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<p>Then Go the Xero Bank Feed to Appy the payment </p><p>Click ok</p>

Then Go the Xero Bank Feed to Appy the payment

Click ok

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  • Or you can process directly from Bank feed same as US but will be 20 % VAT on it  

  • Other process is same as US