Credit Card payment Process - ANZ CyberSource(VISA&Mastercard)

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Credit Card payment Process - ANZ CyberSource(VISA&Mastercard)

1

Step 1 of 9

<p>When processing credit card payments, always verify the following:<br>-Name of the caller</p><p>-Company name</p><p>-BOQ/SO#/Invoice Number<br>-amount to be paid</p><p>-email address for the receipt<br></p><p>For BOQ it is usually on</p><p>>>Deposit</p><p>>>Deposit Amount</p>

When processing credit card payments, always verify the following:
-Name of the caller

-Company name

-BOQ/SO#/Invoice Number
-amount to be paid

-email address for the receipt

For BOQ it is usually on

>>Deposit

>>Deposit Amount

2

Step 2 of 9

<p>For Sales order<br>>>Deposit amount or <br>>> Balance due</p>

For Sales order
>>Deposit amount or
>> Balance due

3

Step 3 of 9

<p><strong>No Surcharges</strong> for VISA & Mastercard payments</p><p></p><p>VISA: Card# starts with # 4</p><p>Mastercard: Card# starts with # 5</p><p></p><p>Login details are: </p><p>Website: <a target="_blank" rel="noopener noreferrer nofollow" href="https://anz.ubc.cybersource.com/ebc2">https://anz.ubc.cybersource.com/ebc2</a></p><p>Organization ID - anzwoodform</p><p>Username - administrator</p><p>Password – Timber122025@!</p><p>(Password is always changing by time, always update SOP).</p><p></p><p>Email Support-  ANZeCommerceSupport@anz.com</p><p>Phone Support- 1800 790 230</p>

No Surcharges for VISA & Mastercard payments

VISA: Card# starts with # 4

Mastercard: Card# starts with # 5

Login details are:

Website: https://anz.ubc.cybersource.com/ebc2

Organization ID - anzwoodform

Username - administrator

Password – Timber122025@!

(Password is always changing by time, always update SOP).

Email Support-  ANZeCommerceSupport@anz.com

Phone Support- 1800 790 230

4

Step 4 of 9

<p>Upon logging in, it goes to dashboard<br><br>Go to left side of the screen, click & enter the ff:<br><br>>>Virtual Terminal<br>>>One-Time Payment</p><p></p><p>Enter:<br>>>Amount</p><p>>>BOQ# / SO# / INV#<br><br></p><p>Always check the total AUD if correct</p><p></p><p>>>Next</p>

Upon logging in, it goes to dashboard

Go to left side of the screen, click & enter the ff:

>>Virtual Terminal
>>One-Time Payment

Enter:
>>Amount

>>BOQ# / SO# / INV#

Always check the total AUD if correct

>>Next

5

Step 5 of 9

<p>Enter the Information of the customer:<br>>>First & Last name<br>>>Company name<br>>>Address: ( - )</p><p>>>Email Address: caller or usually to customer accounts email address.</p><p></p><p>>>Next</p>

Enter the Information of the customer:
>>First & Last name
>>Company name
>>Address: ( - )

>>Email Address: caller or usually to customer accounts email address.

>>Next

6

Step 6 of 9

<p>Double check information if correctly entered.</p>

Double check information if correctly entered.

7

Step 7 of 9

<p>Proceed with entering Credit Card Details<br><br>Do not tick the "Card holder agree to save..."</p><p></p><p>Check Total AUD</p><p></p><p>>>Submit<br><br>A pop‑up message will appear — always select <strong>Disagree</strong> to save customer card details.<br><br>After submitting, the system will indicate whether the payment is <strong>successful</strong> or <strong>unsuccessful</strong>.<br><br>If the payment is unsuccessful, call the customer back and verify the card details again.</p>

Proceed with entering Credit Card Details

Do not tick the "Card holder agree to save..."

Check Total AUD

>>Submit

A pop‑up message will appear — always select Disagree to save customer card details.

After submitting, the system will indicate whether the payment is successful or unsuccessful.

If the payment is unsuccessful, call the customer back and verify the card details again.

8

Step 8 of 9

<p>For able to confirm the transaction. <br>it could be found at<br>>>Transaction Management</p><p>>>Transactions<br><br>Could also download receipt, open the request ID# and download receipt.</p>

For able to confirm the transaction.
it could be found at
>>Transaction Management

>>Transactions

Could also download receipt, open the request ID# and download receipt.

9

Step 9 of 9

<p>Record the transaction to Direct Deposits - EFT file with "Eftpos" note</p>

Record the transaction to Direct Deposits - EFT file with "Eftpos" note