How to place an order in iStore.

Use the iStore to quickly order corporate-approved devices, plans, and accessories.

Place a new device and connection order to set up a new starter at your business.

iStore Homepage

Select a category, then click Devices to open and view the device product list.

Categories - Devices

Here, select the type of device you want to procure.

Once you select the device, you can then review the available billing options.

Device Details

Billing Method

Select from the available Billing Methods:

Examples:

• Outright purchase at account level

• Outright purchase at service level

• ARO of 24 or 12 months

• Adaptive fund

Billing Allocation & Configuration

Select your account number, then choose the configured configuration profile.

Device Allocation Details

Complete any custom fields used to track this asset (where applicable as approved by your organisations requirements).

Add to Cart

Add the item to your cart, then use the drop-down header to filter for voice plans, as you are ordering a smartphone.

Voice Plans

Select the appropriate plan (in this example we have chosen the $58 Essential Plan), then complete the required fields, similar to the device setup process.

Voice Plan Details

Select Plan Type:

• Connecting a new service onto the account

• Porting an existing service from a non-Telstra carrier

• Transferring an existing Telstra service onto the corporate account

• Upgrading an existing service on the corporate account.

International Calling

Choose from the list of options.

In this example, we added the basic option, and the plan name updates accordingly.

Add to Cart

Add the plan to your cart, then click the cart button at the top to begin configuring your order.

Cart & Configuration

Since your cart includes a plan, you will be prompted to enter the user details here.

User Details

Choose whether to select a new SIM card or indicate that you already have one.

If you choose "Send me a blank SIM," make sure to select the appropriate option:

• Physical SIM

• M2M SIM if it is for an M2M connection

• eSIM

Select service area (where you are based).

Select your account option, then choose the profile you want to apply.

For Smartphone voice service, you’ll see the value-added services enabled for that plan.

If you have the imei Expense Manager product, you’ll be asked to allocate the service to a department cost centre, which you can do here by selecting Service Delivery.

Enter the end user’s email address, then click Add and Checkout.

Checkout Screen

Choose existing or Add New Address for shipping.

When adding a new address, you can save it to your address list or mark it as the default address.

You can update the recipient name from a saved address at any time.

Additional custom fields may need to be completed based on your organisation’s requirements.

Add a Purchase order number (if required).

Complete

Select Place Order, and an order number will be provided for your reference.

You’ll receive a confirmation email when the order is placed, another when the connection is completed, and a final one when the order has shipped.